What happens if there’s an issue with the surf generator?
We understand how essential it is to keep your surf attraction running smoothly at all times. That’s why we’ve designed our surf rides to be virtually maintenance-free. However, in the rare event that an issue does arise with your surf generator, you can count on us for immediate support.
Our 24/7 worldwide service is available to all our clients, ensuring that any technical issues are addressed quickly and efficiently. We know that every minute counts, so our experienced technicians are always on standby, ready to intervene and get your WaveSurfer back up and running with minimal disruption.
One of the key advantages of choosing WaveSurfer is our commitment to handling all technical issues in-house, without relying on subcontractors. This means quicker response times and more efficient resolutions. Our surf rides are designed with accessibility in mind, allowing for rapid interventions that don’t interfere with your operations. For instance, should a pump need replacing, our team can complete the task in as little as three hours.
Additionally, our custom-made wave machines are equipped with industry-standard components, such as VFDs (Variable Frequency Drives) and pumps, which can be serviced locally in nearly every country. This ensures that even if a part requires specialized attention, help is never far away.
Your satisfaction and the seamless operation of your surf attraction are our top priorities. Whether it's routine maintenance or an unexpected issue, WaveSurfer is committed to providing you with the support you need, when you need it.
